Effective Date: 2026-07-29 Last Updated: 2026-09-25
Two different tools, two different jobs. Reporting tells us about someone so we can review them. Blocking removes someone from your experience straight away. You can do both, and for anything that worries you, please do.
Read this if nothing else: reporting someone does not hide them from you. It files them for our review. Blocking is what makes a person disappear from your experience. If you want someone gone from your view, block them - and report them too if they did something wrong.
Reports are confidential. We do not tell the person you reported who reported them, unless the law requires it. If we act on their account, they are told what happened, not who told us.
Their name as it appears on courtme, roughly when it happened, and a short description. Screenshots help but we will never require them. Tell us if anyone is in immediate danger - say so in the first line and we will move first and ask questions after.
If someone is in immediate physical danger, contact your local emergency number first. We are not an emergency service.
| What | Target |
|---|---|
| Imminent threat to safety, child sexual abuse material | Within 1 hour |
| Harassment, scams, sexual misconduct | Within 24 hours |
| Community Guidelines violations | Within 72 hours |
| Appeals and general questions | Within 7 business days |
Everything you have blocked, people and events, is listed in the app under Account & privacy → Blocked, and you can unblock at any time. Unblocking restores visibility. It does not bring back a match or a conversation that was closed.
This is the part people get wrong, so plainly:
For anything unsafe, do both. Blocking protects you now; reporting protects the next person.
If a court has granted you an order against another person on courtme, email safety@courtme.ai with the subject "Legal Order" and a copy of the order. We will permanently prevent any contact between the accounts and handle it confidentially and as a priority. You do not need to block them first, though you can.
Sexual orientation and gender identity are treated as sensitive personal information. We never reveal them in a way that is inconsistent with our Privacy Policy, including in the course of handling a report.
We assume good faith and act on reports quickly. Deliberately false or malicious reports - using the report button as a weapon against someone you disagree with - breach our Terms of Service and can lead to action on your own account. Being wrong is fine. Lying is not.
We comply with valid legal process and may contact law enforcement ourselves where the law requires it, including reports of child sexual abuse material to NCMEC, or where we believe there is an imminent threat to someone's life.
We update this policy as we learn and as the product changes. Material changes are posted here with a new effective date.